Terms of Use and Privacy Policy of YallaGo!

 

 

Introduction

 

This document describes the personal data we collect, how it is used and shared, as well as the choices you have regarding that data. We recommend that you read this document, which addresses the main points of our privacy practices.

 

 

Definitions and introductions

 

 

Yalla Go Technologies Limited Liability Company (hereinafter referred to as “the Company”): is a company registered in the Commercial Register under the number 18585 dated 11/28/2018 and its headquarters is Queen Center, Office 102, Mazzeh, Damascus, Syrian Arab Republic.

 

 

The company is the operator of the YallaGo! application throughout the Syrian Arab Republic.

 

 

YallaGo! Application: It is an electronic application that connects passengers who wish to use the services available on the application with the providers of these transport and delivery services contracted with the company. The application works on iOS and Andriod devices and the company is working on updating it to ensure that the application continues to function

 

 

Passengers: Persons who request or receive a means of transportation, including those for whom a means of transportation is requested by another person

 

 

Captains: Persons who submit contract forms with the company to carry out transportation or delivery services, or other products and services available on the application

 

 

Overview

 

a. scope

 

 

This document applies to users of the services of the YallaGo! application (the “Application”), and this document describes how YallaGo Technologies Limited (the “Company”) is collected and used. This notice applies to all users of the application, passengers and captains. This document specifically applies to the following:

 

 

This document also controls the collection of other personal data by the Company, in connection with the services available on the Application.

 

 

All persons to whom this notice is addressed are referred to as “Users”.

 

 

You can send inquiries, comments, and complaints about the application and data usage to info@yallago.net or by calling 01166667045 / 01166667046

 

 

III. Data Collection and Use Policies

 

 

a. The data we collect

 

 

The company combines the following:

 

 

Data provided by users to the company, such as information entered during account creation

 

 

Data generated while using our Services, such as location data, app usage data, and device data, the following data is collected by the Company:

 

 

Data provided by users. It includes the following:

 

User profile: We collect data when users create or update accounts with the company. This may include the user's name, email, phone number, address, and profile picture.

 

 

Criminal background check and identity verification: Sometimes we may ask the captains to check the criminal background and verify the identity of the captains by requesting a document without judgment.

 

 

User-Generated Content: We collect information that Users provide when they communicate with Company customer support staff, submit ratings or positive feedback, or otherwise. This includes comments, photographs, or other recordings that users collect.

 

 

Data generated while using our services. It includes the following:

 

Location data: We collect approximate or exact location data from the user's mobile device, if the user has authorized it. For Captains, the company collects this data when the app is running on the front of the mobile device (when the app is open and visible on the screen). For passengers, the company collects this data when the app is launched in the mobile device. Passengers may use the Application without allowing the Company to collect location data from mobile devices. However, this may affect some features available in the app. For example, a user who did not allow the application to collect location data would have to enter their address manually.

 

 

Transaction-related information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time of service provision, amount charged, mileage, and payment method. Additionally, if someone uses a promotional code assigned to you.

 

 

Usage data: We collect data about how users interact with our services. This data includes the dates and times of use,

 

 

Communication data: We allow users to communicate with other users and the Company through the mobile application. For example, we allow captains and passengers to know the mobile number to make calls if necessary.

 

 

Data usage includes the following:

 

How the company uses data

 

 

The Company collects and uses data to provide transportation, delivery, and other services and products in a timely and secure manner. We also use the data we collect to:

 

 

To enhance the safety of users and the security of our services

 

To provide customer support

 

To provide means of communication between users

 

To send marketing and non-marketing communications to Users.

 

Regarding legal procedures

 

The Company does not share users' personal data (phone number or email) with third parties to market directly, except with the users' consent.

 

 Safety and Security: We use Personal Data to help keep our Services and users safe and secure. It includes the following:

 

 

Investigate passengers by verifying the mobile number used through a text message via the mobile operator,

 

 

For Captains, before they are allowed to use our Services we check identity, vehicle information, and forensic examination (not judged) on successive intervals, to help prevent our Services from being used by dangerous Captains and/or passengers.

 

 

Use of the information